#Coronavirus (COVID-19) Travel Advisory - 13 March
We are closely monitoring global developments regarding the coronavirus (COVID-19), and we are fully focused on protecting the health and safety of our guests and crew.
To comply with requirements from US Administration COVID-19 Taskforce, CDC, WHO and other public health authorities around the world, we are enhancing our rigorous global boarding and screening measures to protect our guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures.
These temporary safety precautions will remain in place for a projected period of 30 days and will be reviewed daily for revision as conditions warrant. Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet will adopt the following health screening protocols:
While there are still a lot of unknowns related to COVID-19, we do know it presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore, in order to sail:
- Effective Friday, March 13, 2020, guests of all ages will be screened prior to boarding, regarding underlying issues that may prevent them from sailing including chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer.
- Effective Monday, March 16, 2020, if you are over the age of 70 at the time of embarkation, you must present a doctor’s letter certifying you’re fit to travel and do not have severe, chronic medical conditions. As a reminder, Azamara is a subsidiary of Royal Caribbean Cruises Ltd. Please share the letter below with your physician, which can also be found on our Travel Advisory:
If you are unable to provide a signed letter from your doctor or if you have a severe, chronic medical condition, please contact us or your Travel Advisor immediately and we’ll provide you with a Future Cruise Credit to come back and sail with us at a later time.
Additionally, regardless of nationality, boarding will be denied to:
- Any person who has traveled from, to, or through mainland China, Hong Kong, Macau, Iran, South Korea, or mainland Europe (excluding the United Kingdom) 15 days prior to embarkation.
- Click here for the list of restricted European countries.
- Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Iran, South Korea, or mainland Europe (refer to the above link). The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
- Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
As a result, it is imperative that you review your air travel itinerary closely to ensure you do not transit through any gateway in the countries listed above.
Additionally, mandatory, secondary enhanced health screenings will be performed on:
- Any person who reports feeling unwell or demonstrate any flu-like symptoms.
- Any person who has traveled from, to, or through select countries impacted by coronavirus (COVID-19), within 15 days of boarding.
- Any person who is uncertain about contact with individuals who have traveled from, to, or through select countries impacted by coronavirus (COVID-19), within 15 days of boarding.
In some cases, guests presenting certain symptoms in the specialized health screenings may be denied boarding. All guests who are denied boarding due to these restrictions will receive compensation. Additional restrictions may be imposed based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.
We are assessing developments constantly and will update these measures as needed. We are also modifying itineraries as needed and communicating directly with impacted guests as well as travel advisors. If you have specific questions, please contact your travel professional or our contact center at 833-292-2292 (U.S. and International Countries) or 0330 127 4864 (U.K.).
Onboard Health Protocols
Azamara takes your and our crew’s health and well-being very seriously, which is why there are many protocols and procedures which have been elevated and introduced to ensure we keep everyone onboard healthy including:
- Implementation of travel restrictions preventing guests and crew coming from or transiting through areas of high risk of infection/exposure from boarding a vessel. Azamara is proactively checking for any guests/crew who could be at risk of denied boarding and helping adjust plans as needed.
- Performing enhanced screening at the embarkation port, including the following:
- Thermal scans for all embarking guests, crew and visitors. This check involves a non-contact device which detects body temperature in a few seconds. Anyone presenting a temperature of 100.4 F/38 C and above will go to secondary screening.
- Secondary screening is carried out for anyone found to have a temperature of 100.4 F and above as well as guest or crew who have been in or traveled through other areas impacted by COVID-19 in the previous 15 days. This screening involves some questions, a temperature check and a blood oximetry check. The oximetry check involves placing your finger in a small plastic device for a few seconds to measure the level of oxygen saturation in the blood. If temperature is 100.4+, oximetry is <95% and it is not related to pre-existing conditions, they will be denied boarding.
- Providing hand sanitizing gel at boarding and throughout the voyage in all public areas and encourage guests to sanitize often. We routinely maintain an elevated standard of sanitization during the first 24 hours. This involves not allowing self-serve in the buffet and continuous sanitization of high contact areas (e.g. stairway railings, public door handles, elevator buttons and public restrooms). Given the current conditions we are maintaining the elevated sanitization protocol throughout all sailings until further notice.
- Circulating 100% fresh air into all guest cabin areas – no recirculation.
- Access to a 24-hour medical facility onboard with a doctor and nurses ready to provide medical care. Azamara is providing complimentary consultation at this time should guests or crew experience flu-like symptoms.
- Working with our tour operators to sanitize transportation vehicles and provide Purell wipes for all guests.
While Azamara is committed to doing all possible to maintain the health and well-being of guests and crew at the forefront of all we do. The best way to avoid illness is to wash your hands with water and soap for at least 20 seconds and avoid touching your face. We hope to see you onboard enjoying a healthy and enjoyable voyage soon!
For frequently asked questions and information regarding the Coronavirus, please visit the following websites: