NOTICE OF LONGER CALL WAIT TIMES
Please be aware that, as a result of the recent news on changes to Venice, we are experiencing an increased volume of calls.
In order to provide the best customer service experience, we ask that if your voyage departs on or after July 1st to give us some time to provide you with complimentary transfer updates.
SAILINGS WITH VENICE TO RAVENNA PORT CHANGES
As of April 9, 2022
The Italian government has implemented new rules around cruise ships in and around Venice, Italy, making it impossible for almost all cruise lines, including Azamara ships, to continue to dock there. Therefore, Azamara has removed Venice as our homeport and will relocate to Bologna (Ravenna), Italy.
Due to the Italian government's new rules around cruise ships in and around Venice, Azamara is working on an alternative solution with local authorities to stay relatively close to Venice for 2022. The entire cruise industry is now working with the Italian authorities to review options for a permanent cruise port outside of Venice as part of a new tourism management plan.
Unfortunately, the necessary preparations for the 2022 plan we have been working on have yet to be completed, and without confirmation of completion, Azamara will relocate to Bologna (Ravenna), Italy, which is approximately two hours outside of Venice by car, in order to secure access to Venice this year.
We understand how much work and attention goes into organizing your vacation, and even though there are changes, we will continue to work to make your vacation as smooth as possible. While we continue to work on final details, please take some time to review the updates below:
Guests who have booked their flights with Azamara will automatically be re-accommodated to receive complimentary transfers to and from Venice International Airport Marco Polo (VCE); these guests will not need to act on anything on their end.
If you made your own travel arrangements, we will arrange complimentary transfers and will be in touch soon with more information on your transfers.
Azamara Shore Excursions
Any shore excursions purchased for Venice through Azamara will be automatically canceled and fully refunded to the original form of payment. If your itinerary has an overnight stay in Venice, we will be offering two new tours that will give you the opportunity to visit the city. Kindly note the travel time between Venice and Ravenna is approximately 2.5 hours. Within the next two to three days, all new shore excursions in Venice and Ravenna will be available for purchase in your Voyage Planner, and we will be sure to let you know when they are ready to book. Guests with independent arrangements should contact their tour provider as soon as possible.
Hotels, City Stays and AzAmazing Journeys
All previously booked Hotels and City Stays in Venice and AzAmazing Journeys in Lake Como will continue to run as scheduled, and guests can use our complimentary transfers between Venice and Ravenna. Be advised that Hotels and/or City Stays in Ravenna are currently not available for booking, but we are working on finding the best accommodations and experiences. Guests with independent arrangements should contact their tour provider as soon as possible.
Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit https://www.azamara.com/contact-us for your local Azamara call center number.
AFFECTED 2022 SAILINGS