Have Questions? We Have Answers!
Frequently Asked Questions
Select a Journey Type
Select a Destination (You can select multiple destinations)
Select a Month (You can select multiple months)
Select a Duration
To make your European cruise as smooth as possible, here is some helpful information about Brexit and travelling. You can view full details, sign up for email alerts and check travel advice on the UK Government’s dedicated page.
Check the date your passport expires. When travelling to the EU, you’ll need to have at least 6 months left on your passport to travel to most countries in Europe.
You should also check when your passport was renewed. If you renewed a 10-year adult passport before it expired, extra months may have been added to its validity. This additional time may not count towards the 6 months that must be remaining. Click here to check the validity of your passport under these rules.
If you need to renew your passport, you can do this online or at the Post Office with a Check and Send service.
Please ensure you allow plenty of time to renew your passport before your cruise holiday.
European Health Insurance Cards (EHIC) issued before 31 December 2020 will continue to be valid until their expiration date when travelling to an EU country.
When travelling in the EU and beyond, you must obtain travel insurance with healthcare cover before you leave home. Ensure that it covers your circumstances – including any pre-existing medical conditions. If you have an annual policy, make sure you check the T&Cs and contact your insurance provider if you’re unsure.
UK citizens won’t need a visa for short, tourist trips to most EU countries. You may have to show details of your cruise itinerary and use separate lanes from EU citizens when clearing immigration.
My Account is the universal portal that lets you manage your voyage details and loyalty information using a single account (your email address) across our family of brands: Azamara, Celebrity Cruises, and Royal Caribbean International.
If you don't already have a My Azamara account, create a new account by providing your name, date of birth, email address, and password, and answer a security question.
If you already have a My Azamara account, just sign in using your existing username. You'll be guided through a few updates to your information, including changing your username to an email address.
If you’ve already registered with our sister brands, please use the same email address to login to My Account.
My Account allows you to use the same email address and password to sign in to Azamara, Celebrity Cruises, and Royal Caribbean International websites and mobile apps. Some account features include easier password recovery and access to personalized digital experiences that will be rolled out across the fleet.
Through My Account, you'll be able to view your upcoming and past cruises, account-related personal information, as well as loyalty information. You can also use My Account to check-in for your cruise, purchase shore excursions and control your communication and privacy options.
You will need to have an active email address to create a new account.
You're welcome to view our website without My Account, and then have your travel professional or one of our agents book or update reservations for you. To make reservations or changes yourself using our website or mobile app, you will need to have an account.
We no longer store your mailing address as part of your account. You'll be asked for your current address when you check in for each cruise.
Occasionally, guests may need to manually link their Azamara Circle loyalty account to My Account. To do so, locate “Azamara Circle member?” next to your name and enter your loyalty account number in the field. You may find your loyalty number in past Azamara emails.
Please allow up to 24 hours for your loyalty information to appear in My Account after setting up a new account or adding your loyalty number.
The last name for both accounts must be identical for accounts to be linked. To change the last name used with My Account, sign in and go to the “Settings” page to update your name under "Personal Information." To change the last name associated with your Azamara Circle loyalty account, please call or email us for assistance: 1-888-532-5828 (LECLUBV) or [email protected].
If you do not see a loyalty tier or points after enrolling, please refresh your browser. You should be able to see your loyalty number after refreshing. If you still can’t see a loyalty tier and points after refreshing your browser, please contact [email protected].
Sign in to My Account and navigate to the Past Voyages tab, where you will view your past voyages in chronological order as well as the reward points earned per voyage. You must have your loyalty number entered to see past voyages.
Your voyage history should automatically appear in My Account on the website, as long as you have entered your loyalty number. If you do not see prior voyages listed in the "Past Voyages" tab, please call or email us for assistance with your account: 0844 493 4016 or [email protected].
My Account allows you to see your Azamara, Celebrity Cruises, and Royal Caribbean International loyalty numbers in one place by going to the "Personal information" screen under "Settings."
If you’ve recently moved up in loyalty tier or reached a loyalty milestone and earned complimentary nights, please contact us at [email protected] to confirm your reward and apply your complimentary nights to a new future booking.
If you have a new or recently updated account and need to change your password, or if you're having trouble resetting your password, please call 0844 493 4016 for assistance.
No, the answer you provide for your security question is not case sensitive.
If you have not been asked to change your username to an email address or update other account information when signing in to your account, you can still sign in using your existing username. You'll be guided through a few updates to your information, including changing your username to an email address.
You'll be locked out of your account after ten (10) failed attempts to sign-in or, when resetting your password, ten (10) incorrect answers to your security question. You may reset your password at any time by selecting the "Forgot password?" link on the sign in page.
Please call us for assistance if you continue to have trouble accessing your account: 0844 493 4016
Yes, passwords are case sensitive.
Sign in to your account, and from the "Upcoming Voyages" tab, select the link to add a voyage. You'll need to enter your last name, date of birth, and 7-digit reservation number.
If you're not able to manually add a voyage reservation to your account, please check with your travel or direct booking agent to make sure they provided accurate information when they initially made the reservation.
For further assistance, please call 0844 493 4016 or email us at [email protected].
My Account will only show the primary user on the account. You will not be able to share an email address across multiple accounts and will need to create a new account using a different email address.
Existing bookings and new bookings made by 31 March 2022 will be eligible for the Best Price Guarantee, this applies to Azamara cruises departing on or before 31 December 2022. Guests may change their price and/or promotion up to 48 hours prior to cruise. Guest must call their Travel Partner or Azamara to request a change of price or promotion. Guests are able to change their booking up to 48 hours before sailing. Promotional benefits from the original booking will not apply or be valid with the new booking. Each change will be treated as new booking on the day and as such, any historical promotions on bookings that have been changed will be forfeited. For bookings outside of final payment, any amounts owed will be refunded to the original form of cruise fare payment. Certain promotions will be excluded from the policy. A list of exclusions will be provided.
All sailings through 30 December 2022 are included in the Cruise with Confidence Program.
You must redeem the FCC for a cruise that departs on or before 31 December 2022, or one year from the original sailing date, whichever is later.
Yes. FCCs can be applied to new or existing bookings.
You can request a cancellation online or give us a call. Remember, you must notify us by phone of your cancellation at least 48 hours before your sail date. We appreciate your patience as call volume may be higher than normal.
If the new cruise fare is higher than the value of the FCC, you will have to pay the difference in fare. Alternatively, if the new cruise fare is lower than the FCC’s value, a new Future Cruise Credit will be issued for the remaining balance.
No, you’ll have to apply your Future Cruise Credit to a future Azamara cruise.
Yes, full payment is still required 120 days prior to the sailing date. You may pay your balance through your travel professional, or directly to Azamara if you booked through us.
Yes, pre-cruise purchases for onboard products with the cruise line will be refunded to the original form of payment.
Yes, land products purchased with Azamara will be included in the Future Cruise Credit being issued.
No, CruiseCare is non-refundable if you decide to cancel voluntarily under our Cruise with Confidence policy.
Visit our Explore Well at Sea program page to learn more about we're safely returning to cruising.
This enhanced program includes additional features for all sailings through 31 December 2022. All new bookings must be created by 31 March 2022. Future Cruise Credits must be redeemed by 30 June 2023 for sailings on or before 30 June 2023.
Checking in for your cruise on the Azamara® website is simple. With only one quarter of the required fields as the last check-in experience, it’s quick and easy to check in multiple guests and finalize vacation details, including travel documents, onboard expenses, luggage tags, and boarding passes.
You’ll be eligible to check in using this process after signing into My Account. If you don’t have My Account or are a travel agent checking in for a client, you will continue to use the legacy check-in process.
You must first sign into My Account at https://www.azamara.com/account/signin or create an account at https://www.azamara.com/account/create. You’ll find your reservations under the “Upcoming Voyages” tab. To start or continue the check-in process, click “Start check-in” next to the reservation for which you want to check-in.
You can check in on the web from 90 days to 72 hours prior to your sail date. If you miss the online check-in window, you can still check in at the Port.
To complete Online Check-in, you must be at least 18 years of age and have created a My Account on the Azamara website.
Once signed into My Account, you can check in any for any guest on your reservation. You can also link up to five additional reservations to My Account to complete the check-in process for friends or family. When the Guest clicks “Start check-in” next to a reservation, you’ll be re-directed to the Check-in landing page. You will then see all reservations and guests sailing on the same ship and sail date. You can then select the guest(s) you wish to check-in. You can also add (link) other Reservations to My Account by providing a Last Name, Reservation Number, and Date of Birth.
You will receive a message that a Reservation is locked when another user is accessing the Reservation. This error message also displays if the Online Check-In session was terminated by closing the browser window. A locked Reservation due to the closing of a browser window will be unlocked in approximately 20 minutes.
To check in a minor, you must link the minor’s reservation to My Account. The Cruise Ticket Contract can be accepted for all guests being checked in.
Check-in is currently only available in English.
Yes, you can click “Update check-in” next to the Reservation you’d like to update. You can then update Guest Details previously entered. You cannot update fields that have pre-populated from the initial reservation.
For successful check-in, your Last Name, First Name, and Middle Name must be entered exactly how they appear on your travel documents. If they do not match, please call us to assist with editing these fields in our reservation system. Changes will be reflected on the Online Check-In screen after it’s refreshed.
Yes, the system will validate the number entered is correct by matching the Last Name, First Name, and Middle Name entered during Online Check-In against the information in our loyalty system.
We use the American format MM/DD/YY in all instances.
No, you can choose whether or not to provide a photo during Online Check-In. The photo is used for your Key Card and for security purposes on board. It will also speed up your port arrival experience.
Yes, all purchases and services must be paid for using an onboard expense account. You must select one of the following options: Credit Card, Cash, or No Charging Privileges. A single account may be used for everyone in your group, or a separate payment method can be set up for each individual. You will be able to enter a credit card and grant access and varying privileges for multiple guests to use that card.
Yes. All guests checked in on the same online session will have the same arrival time. You can still select different arrival appointments for different people, but that needs to be done through multiple online check-in sessions.
Yes, you will be able to postpone check-in for yourself or any guest on your reservation. A postponed guest can be checked in at a later time.
Yes, you can accept the Cruise Ticket Contract for any other guest(s) on a reservation linked to your account.
Once check-in is complete, you can access and print boarding passes and luggage tags with a click of your mouse.
Yes, to begin check-in you must be logged into your account which you can create on the Azamara App or at https://www.azamara.com/account/create.
Yes, you can view your Boarding Pass on the app before boarding the ship.
Not yet, but this functionality will be available soon.
English is the only language option for mobile and web online check-in.
You can make changes by accessing your account at Azamara.com or at the pier check-in counter on boarding day.
You can check in children on another reservation on the Azamara App, on the Azamara.com or at the pier check-in counter on boarding day.
Check-in closes 3 days prior to sailing (not including the sailing date) on both the mobile app and Azamara website.
You can make changes to how you want to pay for onboard charges at the pier check-in counter on boarding day, or after you board the ship by visiting the Guest Relations desk. Options are credit card, cash, or no charging privileges.
If you start check-in on the website, then you should return to the web to complete check-in. If you start check-in on the app, then you should return to the app to complete check-in.
The check-in agents at the port are able to look up the checked in reservation the same way they would if the check-in was completed via web and if you did not print your Boarding Pass.
No; in the new mobile app, you can accept the Cruise Ticket Contract without scrolling all the way through the Terms & Conditions.
No, you only have the option to take a photo.
No; however, our FAQs on our website inform you where to find visa requirement information.
When you get to the section for scanning your passport, there are specific tips and tricks you will see (i.e.: "Try to avoid reflections"). The only requirement is to scan the passport's MRZ (the strip at the bottom).
Passport is the only travel document accepted.
Only one user can be in a reservation to check-in at a time. If you try to enter check-in while another user is in check-in, you will see a message informing you to come back later.
The original upgrade pricing will remain, starting from $200 up to $598 on select stateroom categories. The great news is that guests have the opportunity to make an offer on a higher category stateroom which was not previously allowed.
Anyone sailing before June 30, 2019 who previously placed an upgrade request will be placed on a priority list based on loyalty tier and time of request. In order to be considered, you will need to place a bid with Azamara Upgrade which will require you to add your credit card information. If your upgrade is approved, we will send you an email with your new stateroom information. Please know that your original upgrade request will be protected if you decide to place a bid with the previous stateroom upgrade cost. However, you may bid a higher amount if you choose for a higher chance to be upgraded.
No, Accepted offer will earn loyalty points at the original stateroom category purchased, and not the category of the upgraded stateroom. The terms and conditions of your original booking will remain in effect following the acceptance of an Offer, including Azamara Circle Terms and Conditions. The best way for you to earn points quickly is to purchase the upgraded stateroom category in the original booking.
If you’re an Azamara Circle loyalty member, your bids are given a priority. Your priority increases as you move up in tier. If all else is equal among two bids, the loyalty member with the higher tier will win out.
If your stateroom includes multiple guests (between 2 and 4 passengers), the offer amount submitted will be per guest but only for the first and second guest in the reservation.
The offer amount is per person for the entire duration of the cruise. Offers are based on double occupancy per stateroom – only first and second guest will be charged.
The upgrade does not include any additional promotions. However, you can keep whichever promotions you already have.
You will be charged based on double occupancy. Meaning, you will be paying twice on what you bid.
Each offer is considered individually, Azamara cannot guarantee that all reservations traveling together will be upgraded. Under the circumstances that all reservations are upgraded, Azamara cannot guarantee that all the upgraded staterooms will be close together.
Azamara Upgrade is a bid-based stateroom upgrade program where you can score fantastic upgrades.
You will receive an email if your voyage is eligible and you will have the opportunity to browse through staterooms available for upgrade on your voyage. You will select the amount you are willing to pay for the upgrade and submit your bid.
Your offer can be accepted starting from 60 days up to 72 hours prior to voyage departure.
To receive an email invitation to make an offer on a stateroom upgrade guest must be opted-in to Azamara Marketing e-emails. To opt-in, to receive emails guests can sign up on our website, opt-in through the online check in process or update their permissions within My Account section of the website.
Yes, you will receive an email 72 hours prior to sailing if your offer does not get approved.
You may modify or cancel your offer starting from 60 days up to 72 hours prior to departure, provided that your offer has not already been accepted by Azamara and provided your credit card has not been charged.
No, if you have two staterooms you will need to submit two separate offers and they will be considered independently. Azamara cannot guarantee that both reservations will be upgraded. In the case that one of the reservations gets upgraded, you cannot move the other guests into the upgraded stateroom. All reservations cancelled within the penalty period will be subject to cancellation fees.
No, your credit card will be charged immediately once your offer is accepted and the upgrade amount paid is final and non-refundable.
No, your stateroom location and attributes will depend on availability. Azamara cannot guarantee a specific stateroom number assignment within the upgraded category.
The cruise industry is a heavily regulated industry, and the safety of our guests and crew is always our highest priority.
If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators. These are typically located on the upper decks and they have their own fuel supply and are completely independent. The generators can provide emergency lighting, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.
Muster drill is a mandatory exercise with the objective to familiarize all guests and crew with the location (muster station) where they are to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e., how to put on a life jacket) is presented.
Azamara is committed to the safety and health of our guests and crew. We are closely monitoring the Zika virus situation and are aware that the CDC has issued a travel alert for certain countries where Zika virus transmission is ongoing. Azamara will assist any pregnant women who do not feel comfortable sailing to countries affected with the Zika virus by providing alternate itinerary options. This may include providing guests with a future cruise credit valid for two years so that they may re-schedule their voyage for a later date, with no penalty. Guests seeking additional information on the Zika virus are encouraged to contact their primary care physician or visit the CDC's website.
You can enroll through My Account, or by calling our loyalty desk at 1.888.532.5828 for US and Canada guests and 1.305.982.2470 anyone else outside of U.S & Canada. The desk can also be reached at [email protected] for US, Canada, and United Kingdom. For UK contact details visit our Contact Page. Guests in Australia can email [email protected] or visit our Contact Page for more contact details. International guests can email [email protected] or visit our Contact Page for more contact details. If guests are onboard, they may enroll by contacting the onboard Cruise Sales Manager.
Guests who sail on complimentary voyages, book using certificates (excluding charity certificates), Seminar at Sea voyages, Charter voyages, Travel Agent rates, Interline guests, and Employee rates do not earn Points in the program and are not eligible for benefits or membership in Azamara Circle.
If you have received loyalty referenced communications, you are an Azamara Circle member. If you are still not sure, you can e-mail us at [email protected] , or call 1.888.532.5828 for US and Canada guests. For UK contact details, visit our Contact Page. For Australia contact details, visit our Contact Page. And for any others outside these countries, visit our Contact Page for more contact details.
To quickly find your loyalty number and tier level, login to My Account. If you do not have My Account or if you run into any issues logging in, please inquire via e-mail at [email protected] , or call 1.888.532.5828 for US and Canada guests. For UK contact details, visit our Contact Page. For Australia contact details, visit our Contact Page. And for any others outside these countries, visit our Contact Page for more contact details.
To update any of your loyalty information, please e-mail the loyalty desk at [email protected] , or call 1.888.532.5828 for US and Canada guests. For UK contact details, visit our Contact Page. For Australia contact details, visit our Contact Page. And for any others outside these countries, visit our Contact Page for more contact details.
Yes. Until further notice, guests who sail with Azamara and Celebrity Cruises will earn points towards membership in both Azamara Circle and Captain's Club, regardless of which brand they sail. Azamara Circle and Captain's Club members will enjoy select benefits of their tier levels on both lines. Select tiers in Royal Caribbean's Crown & Anchor Program also will receive reciprocal benefits when sailing with Azamara.
If you would like to receive Azamara Circle e-mail communication, you can opt-in by logging into My Account or sign up at Azamara.com/Request/Email.
To learn more about the enhanced benefits of the Azamara Circle Loyalty Program, visit our Member Benefits page. If you have specific questions regarding your membership, e-mail us at [email protected] , or call 1.888.532.5828 for US and Canada guests and 1.305.982.2470 anyone else outside of U.S & Canada. For UK contact details, visit our Contact Page. For Australia contact details, visit our Contact Page. And for any others outside these countries, visit our Contact Page for more contact details.
On January 1, 2015, we introduced a new points structure. Azamara Circle points are earned per night based on stateroom category.
|Stateroom Category||Points per night on sailings departing on or after Jan. 1, 2015|
|Club Continent Suites||8|
|Club Ocean, Club Spa and Club World Owner Suites||18|
Travel Partners will have booking system access to all savings and benefits of the new Azamara Circle program. Azamara will provide appropriate promotion codes to guests and Travel Partners for each benefit. Benefits will be redeemed the same way promotions are currently booked today. The only difference is the Travel Partner will need to add their client’s loyalty number to the booking to receive appropriate tier savings. This applies to the following benefits: Quarterly 10% savings and Earned Complimentary Nights. For the $199 Stateroom Category Upgrade benefit, Travel Partners will have to contact Azamara once notified that their client is eligible for a stateroom category upgrade. The Onboard Passages Savings benefit will be booked onboard by the Cruise Sales Manager. Guests must let the onboard Cruise Sales Manager know that they’d like their Travel Partner to receive credit for the new booking. Travel Partners will receive commission on all the above offers.
As of February 26, 2020, the Onboard Booking Offer offers 5% savings to all guests onboard. As part of the Azamara Circle membership, Discoverer members will receive 6%, Discoverer Plus 7% and Discoverer Platinum 10%.
This recognition only happens onboard. Since 2014, on every sailing, the member with the highest number of Azamara nights sailed will be chosen as the “Top Cruiser”. This member(s) will be recognized during the Azamara Circle Cocktail Party, which is an exclusive loyalty only event.
As of February 26, 2020, any member in the Discoverer Platinum tier are eligible to receive 100% savings towards a Full Voyage Internet Package, regardless of the stateroom category or length of voyage.
No, when you arrive onboard, into your stateroom, you will need to sign into Azamara’s Internet portal where you will be given the choice to either choose free Internet minutes or package redemption savings. Even if you are entitled to 100% savings, you are responsible for choosing this option when redeeming your Internet offerings.
With advance notice, we can accommodate most special dietary needs. Please submit your request in writing to our Access Department no later than 40 days before US sailings, and 80 days before all other sailings.
Fax requests to 954.628.9622
or email to: [email protected]
Standard kosher-style menus are available on all voyages. On the day of boarding, please confirm your special dietary arrangements with the restaurant manager.
Reservations are not accepted in our main dining area, Discoveries Restaurant. If you want to dine in one of our two specialty restaurants Prime C and Aqualina, reservations are strongly recommended to avoid disappointment.
In all of our dining rooms we encourage guests to follow a “resort casual” dress code, following good taste and common sense. Bare feet, tank tops, baseball caps, bathing suits, shorts, and jeans are not allowed in the main dining room or two specialty restaurants. When dining at Windows Café guests must wear footwear and a cover-up or shirt.
In Prime C, Aqualina, and Discoveries Restaurant, many guests enjoy dressing up. Formal evening wear (ball gowns and tuxedos) is not expected. We recommend that men bring a sport coat or suit; for women, dresses, skirts, blouses with pants and capris are all appropriate attire.
Club World Owner’s Suite, Club Ocean Suite, and Club Continent Suite guests can dine in any of our six restaurants without additional cost. For all other guests, there is a surcharge of $30 per person to dine in our specialty restaurants Prime C and Aqualina, while our other four restaurants are included in the price of your voyage.
No, seating is not assigned. Guests can choose to sit where they like.
The selection of inclusive liquor brands is based on our relationships with various liquor distributors.
Liquor brands were selected for guests who have no strong brand preference but still appreciate a choice of spirits. You can upgrade to one of our beverage packages (or order single drinks) for a reasonable charge.
Unfortunately, that is not possible. We suggest choosing a beverage package that has the greatest number of your favorite liquor brands.
Yes, all liquor brands from a lower tier package are included in higher tier packages.
Yes, you can buy a beverage package throughout your voyage. Charges begin the day you purchase the package.
No, beverage packages cannot be purchased retroactively. Any charges prior to the day you purchase your package will remain on your account.
No. Once a beverage package has been purchased, it is not refundable and cannot be downgraded to a lower tier package.
Yes, a few select champagnes are included in the wine package.
A laminated listing will be available for review at each bar venue, or you can also view our beverage packages online.
Beverage packages are per person, so only one drink may be ordered at a time.
Yes, packages offer unlimited drinks per person within the parameters of our responsible alcohol service guidelines.
Pricing for super premium liquor brands ranges too widely to fit in one package. Super premium brands can be ordered as individual drinks.
If you have purchased a beverage package, you can order a drink through room service, during standard bar operating hours. However, our select complimentary spirits, beer, and wine are not available through room service.
Yes, they are.
Your cruise fare covers select standard spirits, international beers, and a changing selection of one red and one white wine by the glass each day throughout your voyage. Learn more about our inclusive amenities.
You can login to your Guest Account, which will lead you to the Voyage Planner page with all of the shore excursions available for purchase on your itinerary.
Yes, there is a small fee for each Azamara Shore Excursions tour to cover the cost of admission to attractions, transportation, and other associated tour fees.
Of course! Our luxury tour service lets you create any experience you’d like or customize our existing signature tours. Please fill out our Private Tours Request Form at least 30 days prior to sailing.
Yes, your group of 16 or more guests may choose a private tour from our regular program, or you can customize a tour based on your group’s interests, hobbies, and budget. Submit your group request to [email protected].
That depends on how much time we have in port, and what shore excursions are offered in a particular place. Generally, we recommend one shore excursion per port, to allow plenty of time to explore on your own and to allow for spontaneity to play a hand in your experience.
Though the majority of our destinations have multiple shore excursion options, there are a few ports that do not.
Shore excursions are led by knowledgeable and experienced guides who work with reputable local independent operators. The exceptions are Cycling and Azamara Chef Experience tours, which are lead by Azamara staff.
In the unlikely event that your tour is significantly delayed, we will make all arrangements for you to return to the ship at the earliest opportunity at no expense to you.
We strongly suggest booking your Azamara Shore Excursions tours before departure to avoid disappointment since all the experiences are on a first come first serve basis. There is however a shore excursions kiosk onboard each voyage for you to book last-minute excursions.
Tours involving flights, trains, special events, overnight stays, hotel stays and Private Discoveries must be cancelled 30 days prior to sailing to avoid cancellation penalties. Other restrictions may apply. All other Azamara Shore Excursions have a hassle-free 48-hour cancellation policy. Effective for tours scheduled to depart on or after March 29, 2017.
Absolutely! We offer easy shore excursions in select ports that are designed for guests for fulltime wheelchair users, or guests who are unable to walk or negotiate motor coach steps. If you want to take one of these tours, simply browse the tour options and fill out an Accessible Shore Excursions Form prior to departure.
No, unfortunately this is not possible.
A: Accessible tours are tours designed for full time wheelchair users or guests unable to negotiate motor-coach steps. They are available in certain ports based on the transportation we have been able to secure.
A: Please submit the completed Accessible Shore Excursions Form no later than 10 business days prior to the start of your cruise. We will advise you of availability and book the tours for you. Written confirmation will follow via email.
A: These tours are conducted with accessible vehicles that are lift or ramp equipped.
A: Due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to negotiate and narrow sidewalks not all tours offer access to wheelchair/ scooters.
A: Due to the limited number of seats available in these specialized vehicles and the limited number of tour options available for guests unable to negotiate steps, we give preference on these tours to those guests in need of an accessible vehicle and their companion.
A: To assist guests in choosing their Azamara Shore Excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each excursions title and appear within each excursion description. The symbol(s) represents Mild/Moderate/Strenuous. You may also find symbol(s) which refer to excursions recommended for our guests with limited mobility.
A: To assist guests in choosing their shore excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each tour title and appear within each tour description. The symbol(s) represents Mild/Moderate/Strenuous. Guests will also find wheelchair symbols which highlight accessible shore excursions for guests with wheelchairs.
A: Please complete the Accessible Shore Excursions Form. To better assist you please be sure to fully complete the form. Once the information is received we will be able to provide you with the applicable list of tour available for your sailing.
A: All accessible vehicles have rules of compliance that vary by country. Guests in need of an accessible vehicle to participate on a tour must submit the Accessible Shore Excursions Form.
A: Most tour vehicles are able to accommodate a standard size manual collapsible wheelchair as long as the guest can negotiate the motor coach steps. Guests traveling with a scooter or other type of wheelchair must first check with Accessible Shore Excursions by completing the Accessible Shore Excursions Form. To better assist you please be sure to fully complete the form.
A: Accessible transportation (bus or van with a ramp or lift) is available at U.S. ports for tours that are wheelchair accessible. Accessible transportation is available upon request and on a first come basis.
A: Not all tours operating outside of the United States offer accessible transportation. Unfortunately, most of the motor coaches and/ or transportation used for shore excursions is not equipped with ramps and/ or lifts; therefore, for those ports that don’t have accessible motor coaches, we suggest to book Private Tours accessible shore excursions via Private Accessible Vehicle (with ramp or lift) Private Accessible excursions are customized to your liking and include an additional cost.
A: In those destinations outside of the United States where the tour operators do not have vehicles outfitted with lifts or ramps, private transportation is sourced to provide transportation to our full time wheelchair user guests wishing to participate in Azamara Shore Excursions. This private transportation is upon request, subject to availability, and carries an additional cost. The type transportation (lift/ramp, van/sedan) sourced varies per tour operator and destination.
A: We suggest for you to submit your request no earlier than 90 days and no later than 21 days prior to the start of your cruise vacation.
A: Not all boats used on our tours will provide ramp access. In some tours, guests will need to negotiate several steps to access the vessels.
A: In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed. Weather, sea conditions, and other factors may preclude tendering. Safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons. For more information regarding tendering policy, contact our Access Department at [email protected] or by calling 1 866 592 7225.
A: Level I shore excursion is geared toward guests who are able to walk short distances, can negotiate motor coach steps, and travel with a standard manual collapsible wheelchair, walker, rollator, or a folding cane.
Guests traveling with a collapsible scooter, and wishing to participate in Level I tours, should submit their collapsible scooter information and dimensions within the Accessible Shore Excursions Form so we can confirm if the collapsible scooter can be accommodated. It is strongly recommended guests travel with a companion to assist with the loading/unloading of the wheelchair/scooter.
NOTE: Please be advised that motorized scooters/wheelchairs may or may not be accommodated depending upon their size and weight.
A: This level is for those guests that are unable to walk short distances, cannot negotiate motor-coach steps and who travel with a wheelchair/scooter.
Note: Bear in mind that Americans with Disabilities Act (ADA) regulations and guidelines do not apply outside of the United States. Therefore, you may experience some differences with transportation, venue access, etc. Some ports may not offer accessible excursions. However, you may inquire about private arrangements via an accessible vehicle. These arrangements come at an additional cost.
A: Guests traveling with a service animal should contact Accessible Shore Excursions to review guidelines and arrange special accommodations on tours.
A: Guests taking an oxygen cylinder or concentrator while on tour should provide in advance the dimensions of the device (length x width x height) to accessible shore excursions. Please include this information in the Accessible Shore Excursions Form. This information will ensure special accommodations are in place.
Ticketing for domestic bookings begins 49 days prior to the sailing date provided the booking is paid in full, there are no waitlisted items, and air travel (if applicable) is finalized.
An email will be sent to the address used for booking, which can be the guest direct or the travel agent. The email will inform the guest/agent the electronic cruise documents for Reservation Number XXXXXX are ready, and provide a link to the documents.
The guests/agent will need to enter the reservation number, last name, ship and sail date to access the documents. The email will instruct guests/travel agents to print and carry these documents for the boarding process as well as the required forms of citizenship and identification (i.e.: a valid Passport, visas as required or other Department of Homeland Security approved documents).
Yes. The cruise document email will also provide information on online check-in, which is available up to 4 days prior to the voyage. Guests who do online check-in will be asked to complete immigration and embarkation forms, accept the Cruise Ticket Contract, and set up their onboard expense account. You will also be asked to print the Xpress Pass which will be collected during the on-ship check-in process.
The documentation package you receive will include instructions for printing paper luggage tags that should be affixed to your luggage before leaving home along with another form of I.D., such as a name tag.
For U.S. and Canadian passengers only: If guests/ agents enter the online check-in section at least 14 days prior to sail date, they may request personalized ship luggage tags be mailed to the passenger.
If tags are not printed or requested by mail, guests will receive ship luggage tags from Azamara porters at the pier.
Please visit the Guest Services desk if you have lost an item while still onboard the ship. To claim a lost item after debarkation, please visit the following link, and one of our representatives will be in touch to help you claim your item.
You will receive a response from an Azamara representative within 5 business days.
Reality: With Azamara’s four club-like ships—the approximately 700-guest Azamara Journey®, Azamara Quest®, Azamara Pursuit® and our newest addition, Azamara Onward℠—you can enjoy an intimate experience with our authentic service and modern amenities. We’ve reimagined the onboard experience from bow to stern, combining size, style and service to deliver a true boutique hotel atmosphere during your voyage.
Reality: According to statistics, you’re 750 times more likely to catch a common stomach bug on land than on a cruise ship. In fact, less than 1% of all norovirus outbreaks occur on cruise ships.
Reality: From guest lectures given by in diverse fields to White Night parties, spa, casino, entertainment, and our exclusive Nights in Private Places, (just to name a few), you’ll always have something to do on board. Not that you’ll spend much time there anyway—we stay longer and later in more ports than any other cruise line.
Reality: On an Azamara cruise, nightcaps, celebratory drinks, thirst-quenching suds, and tasty tipples are on us! Select standard spirits, international beers, and a changing selection of red and white wine are all included in the price of your cruise.
Reality: With dishes like beef tenderloin Carpaccio with orange oil, lobster bisque, and fresh sushi on our daily menus, every meal on an Azamara voyage is a fine dining experience. And for true foodies, our Chef’s Table dinners—complete with expert wine pairings— will introduce your taste buds to a world of flavors without even leaving the ship.
Reality: Safety is our number one priority. Our crew is highly trained in emergency procedures, and our ships are outfitted with the latest state-of-the-art, industry-leading safety equipment. Not to mention, every passenger takes part in a muster drill that covers all necessary safety procedures for your voyage.
Reality: Even if you suffer from motion sickness during car rides or on airplanes, it’s unlikely you will become seasick aboard our ships. In fact, many people don’t notice any motion at all! The sheer size of our ships and specialized stabilizers are designed to give you the smoothest ride possible.
Reality: With Azamara’s Destination Immersion® style of travel, there’s plenty to do for those who are both young and young at heart. For starters, we spend more time in port than any other cruise line, so whether you want to take part in our customized Azamara Shore Excursions or Local Introductions tours or explore on your own, there’s no reason to sit still for long! Once you’re back on ship, it’s not all buffets and early bedtimes. For those looking to stay in ship shape, we offer customized personal training and Body Sculpt Boot Camps in addition to our fully equipped fitness center. And even when you want to relax, there’s plenty to inspire your mind and body, from our luxurious spa, to exciting onboard entertainment options, and so much more.
Reality: With Azamara’s Destination Immersion® style of travel, you’ll get to experience every stop from a locals’ perspective. And since we spend more time in port than any other cruise line—including several overnight stays on many of our voyages—you’ll never feel like you’re trapped in one place. Plus, going on a cruise doesn’t have to be a long-term commitment—unless you want it to, of course! Azamara offers cruises as short as three nights and as long as…well that’s up to you! Our shorter voyages are the perfect opportunity to get your feet wet and discover the wonderful world of cruising without feeling like you’re boxing yourself in.
Reality: From the exotic shores of the Seychelles, to the down under streets of Sydney, the remote Faroe Islands and everywhere in between, Azamara’s smaller ships mean we can go to smaller and more off-the-beaten-path ports than other cruise companies. Plus, with our bespoke Destination Immersion® style of travel, you can experience each and every port like a local with Azamara Shore Excursions.
Guests sailing with Azamara starting September 2018 may use their OBC pre-cruise to reserve Azamara Shore Excursions before boarding up until two days prior to their voyage. To book your shore excursions, login to Voyage Planner or contact us at 1-855-AZAMARA.
Watch a video to see how to apply OBC in Voyage Planner.
No, currently guests may only use their onboard credit towards the purchase of shore excursions. Guests will not be able to use their onboard credit to purchase beverage, Internet, dining, spa, etc., until they get onboard the ship.
Yes, guests sailing with Azamara starting September 2018 may cancel their shore excursions and re-book online using their onboard credit in Voyage Planner. Please note, exchange rates may vary.
No; guests have the option to use their full onboard credit or apply a portion of it towards their shore excursion purchase; however, they must pay the difference with their credit card. If the credit amount is greater than the cost of the shore excursions selected, there will be a remaining OBC balance available for use.
Login to Voyage Planner using your reservation number, last name and sailing date to view your OBC balance or contact us at 1-855-AZAMARA.
If an item is rescheduled, the OBC will remain as a form of payment on the product. The credit will be added back to the OBC Balance for cancelled items.
Reservations booked in other currencies will display the current exchange rate to USD. This will fluctuate weekly until the first payment is made for shore excursions with the OBC. At that point, the exchange rate will be locked in for future purchases on that booking.
We welcome guests with disabilities and special needs and work hard to assist them throughout their vacation. To receive appropriate assistance, be sure to notify our Access Department in writing (fax: 954- 628-9622; email: [email protected])no later than 40 days before US sailings, and 80 days before all other sailings.
Yes, we provide sign language interpreting services on cruises that sail to and from the U.S. and Canada only. Please make a request at the time of booking but no later than 60 days prior to sailing. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all deaf guests onboard.
We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises.
Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies.
We have made the voyage experience as effortless as possible for our guests with visual disabilities. Our staterooms, dining and public areas are designed to incorporate Braille wherever possible. Other accommodations include an allowance for service animals, including a 4x4 foot relief area with cypress mulch, and the option of early boarding for orientation tours. We also provide qualified readers onboard our ships to assist guests and waiters will read dining menus upon request.
We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and we recommend that guests travel with a companion to provide any required assistance. Our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting).
Guests with assistive devices who are unable to take a few steps will be unable to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders. Please see our Getting On and Off the Ship for more details.
We hold accessible staterooms for guests with disabilities until all non-accessible staterooms in a category are reserved. At that time, accessible staterooms are released to general inventory and may be reserved by a guest without a disability.
We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistance. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact our Access Department at 866-592-7225.
Fit to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.
Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel. Click for more information
Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. Click for more information
Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking.
If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information please call (866) 592-7225 (voice), fax (954) 628-9622, send an e-mail to [email protected]
We have designated Complaint Resolution Officials (CRO) at all U.S. ports of departure and all ships to help address our guests’ disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well as our policies and procedures regarding guests with disabilities. They will be glad to assist you.
If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please contact our Access Department at 866-592-7225 for additional information.
Guests who require dialysis are welcome onboard all Azamara voyages. However, Azamara does not have the ability to assist nor administer hemodialysis treatment. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information on policies and procedures.