Explore again, Sail well
Through our global community consciousness and commitment to wellness, we are implementing new standards with our Explore Well at Sea program to ensure a healthy return to exploring from our boutique hotel at sea.
You will embark on a future sailing knowing we’ve enhanced our health and safety standards through our Explore Well at Sea program. With the help of our team of medical and science experts, you can expect advanced screening protocols, enhanced sanitation measures, and innovative medical services — to name a few. Given the environment, we are continually evaluating these protocols and updating them as public health standards evolve. You can rest assured, you’ll have our most updated program well before your sail date.
Whether you are offshore exploring or onboard enjoying our boutique hotel at sea, our commitment to community consciousness and personal wellness will deliver the peace of mind and safety you need when it comes to traveling within our new world.
We’re continually monitoring public health guidelines and will update policies as new information becomes available and standards evolve. Booked guests will be advised of the latest requirements before their voyage.
How We Plan to Cruise Safely
To ensure the safety and health of our guests and crew members, all guests must be fully vaccinated at least 14 days before sailing with all required COVID-19 vaccine doses. All crew members are vaccinated.
• Fully vaccinated crew • Guests must show proof of vaccination to sail
ATTENTION: Vaccination documentation can and will be shared with authorities in our ports of call. Misrepresenting yourself as vaccinated, falsifying documentation, acquiring fraudulent proof of vaccination, using fraudulent proof of vaccination or unauthorized use of Government agency’s seals constitute crimes in many of our ports of call and destinations from where we sail. Sanctions against this type of fraud include fines and imprisonment. Suspicious fraudulent conduct will be reported to local authorities.
At Azamara, we reserve the right to: (i) deny boarding; (ii) remove from the ship any guest whom we believe has submitted falsified vaccination documentation; and (iii) bring civil action against any guest who submits false vaccination documentation to recover all costs and damages caused by such fraudulent conduct, including — without limitation — legal fees.
- What vaccines are accepted?
Vaccines that are fully approved or authorized for emergency use by the Food and Drug Administration (FDA) or the World Health Organization (WHO) are accepted. Please be aware that certain countries we sail from or visit during a voyage may require a specific vaccine, and only those travelers vaccinated with the requisite vaccine will be considered fully vaccinated. Be sure to review your departure country's requirements or consult our guest materials prior to sailing for these requirements.
- Will I be considered fully vaccinated if my first dose of the Covid-19 vaccine is from one manufacturer and the second dose is from another?
Following CDC guidelines, Azamara will consider a guest fully vaccinated with proof of vaccination that can include mixed doses of the Pfizer and Moderna mRNA vaccines. Guests sailing on Azamara Quest sailing from Athens can have mixed doses that include AstraZeneca as long as the AstraZeneca dose is administered first, and then either the Pfizer or Moderna dose within 8-12 weeks. No other mixed vaccine doses will be accepted.
- If I lost my original vaccination card, but am able to show electronic proof of vaccination on a government sponsored site/app, will that be accepted as proof of vaccination?
Yes, if a guest can furnish proof from the government site or app, we will accept as proof of vaccination.
- What if I or someone in my party is not able to receive a vaccine?
We understand that receiving a COVID-19 vaccine may not be a possibility for some guests because of medical restrictions or other personal reasons. While we value each of our loyal guests, Azamara is responsible for the collective safety and wellbeing of all who sail aboard our vessels and therefore, at this time, we are unable to accommodate any guest who cannot be vaccinated. Azamara will continue to monitor recommendations by global public health experts.
- What if I’m on a back to back voyage? When I debark the first leg of my voyage, would the testing requirement fulfill the second leg of the voyage?
The same test that guests will have to undergo during debark will be valid for the next cruise as the embarking test.
Testing & Screening
You can board with confidence, knowing we’ve enhanced our health and safety standards through our Explore Well at Sea program. Prior to boarding, guests are required to show proof of vaccination, complete a health questionnaire and provide a negative SARS-CoV-2 test result. Testing at the terminal prior to embarkation and onboard prior to disembarkation will be conducted by licensed and accredited third-party testing providers. Once aboard, complimentary COVID-19 testing and medical evaluations will also be available as needed.• Testing for all crew and guests• Boarding day screening• Symptoms reporting• Medical evaluation
- Will I have to take a SARS-CoV-2 test before I cruise?
We will be guided by the local Ministry of Health to determine if SARS-CoV-2 testing will be required for guests. Closer to your sail date, we’ll provide clear direction should testing be required. Please note many governments and certain airlines require proof of a negative SARS-CoV-2 RT-PCR test no more than three days before entry or flight departure.
- If I test positive for SARS-COV-2 right before my cruise, at the terminal, or on the cruise, what is your compensation policy and what associated costs are covered?
Guests sailing on or before October 31st, 2021 have the following reassurance at no extra charge.
- A 100% Future Cruise Credit will be provided for any guest who tests positive within two weeks of their sail date, as well as any members of their immediate traveling party who choose to cancel.
- If you test positive for COVID-19 during the cruise, you will be entitled to either a partial or full FCC or refund for the amount paid, depending on the situation. Azamara will also cover the costs of COVID-19 related medical treatment onboard, any required land-based quarantine, and travel home for you and your Traveling Party. Guests must comply with travel requirements, health and safety protocols in order to be eligible for this reassurance.
We encourage guests purchase travel insurance for added peace of mind and reassurance, either through Azamara or other insurance provider of your choice.
- What health screening measures are being taken at the terminal on boarding day?
Screening begins with a request to present proof of vaccination, visual check, and health questionnaire. If you show signs of a fever, cough, or fatigue, you’ll be directed to a secondary screening. An antigen test that will be administered at the terminal is required for boarding for all guests, regardless of vaccination status. Prior to embarkation, check azamara.com/explorewell and government sites for specifics as the requirements vary by port and continue to evolve.
- In addition to a test, will I need to show proof of vaccination on embarkation day?
Azamara will require all guests 12 and older and crew to be fully vaccinated no later than 14 days prior to departure. Both doses will be required or approved single-dose vaccines. Vaccines must be accepted by the World Health Organization and guests will be required to show verified documentation at check-in.
Verified documentation should be in the form of the original vaccination record document issued by either (1) the country’s health authority that administered the vaccination (e.g., U.S. CDC's Vaccination Record Card) or (2) the guest's medical provider that administered the vaccination.
Building upon our already high standards, Azamara is following advanced cleaning protocols and guidelines recommended by the Healthy Sail Panel of global experts and approved by the CDC. These new measures help ensure the health and wellness of our guests and also provide peace of mind in knowing that every nook of our boutique ships, from bow to stern, is regularly cleaned and sanitized to provide a clean, safe journey. New standards include enhanced team member training, use of EPA-certified disinfectants, and techniques like electrostatic spraying. Best of all, everything you love about Azamara can still be found and enjoyed on board, too, including our world-class service, the warm and friendly service of our crew, and distinctive dining.• Medical-grade cleaning standards• Sanitization & prevention control• Enhanced crew training
- Will you provide any personal protective equipment onboard?
Each guest will be provided with a mask upon arriving in their stateroom. However, we encourage you to pack and wear your own face masks to ensure you're comfortable with the mask and it fits properly. Around the ship, you'll find we've increased Purell® hand sanitizer stations. Gloves will be provided to our crew members who require them in their roles, and guests are welcome to bring their own.
- What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?
In compliance with strict standards set by the CDC, our ships have always been maintained using the most rigorous cleaning regimens. Now, with guidance from our Healthy Sail Panel, we’ve evaluated every element of our cleaning protocols and enhanced those regimens to meet medical-grade standards. All ships are thoroughly cleaned and sanitized prior to every voyage, consistently and frequently throughout your sailing, with disinfecting cleaning agents and techniques that have been certified by health authorities as effective against SARS-Cov-2 (coronavirus). All chemicals are EPA-certified, alcohol-based, and safe for the general population. All stateroom and housekeeping attendants will be continuously trained on the latest sanitization guidelines.
Fresh Air Filtration
With new HVAC filtration systems, the air you breathe indoors aboard each of our boutique-style ships is comparable to the fresh sea air you breathe while relaxing on deck. This advanced filtration system takes in fresh sea air and moves it through a 2-stage filter, plus copper coils, to eliminate 99.99% of germs. We have also committed to changing the filters at twice the frequency recommended by the manufacturer for added quality protection.• 100% fresh, filtered air in staterooms & public areas• HVAC in guest & crew rooms, public spaces & medical spaces• Layered, fine-particle filtration
- How is air circulated and filtered onboard? Is the air safe onboard a cruise ship?
With new HVAC filtration systems, the air you breathe indoors aboard each of our boutique-style ships is comparable to the fresh sea air you can take in while relaxing on deck. The incoming air from outside passes through a 2-stage filtration and then over the anti-microbial copper cooling coils before it enters the inside spaces on a ship. We have also committed to changing the filters at twice the frequency recommended by the manufacturer for added quality protection.
Your health and safety are our priorities. That's why you'll find an enhanced medical facility on board each Azamara vessel, with more equipment and a dedicated infectious control officer. Should there be a COVID-19 case onboard, we have new isolation staterooms to provide comfortable, complimentary care and new agreements in place with local governments, hospitals and transportation partners to ensure a safe return home.
• Medical center enhanced with staff and equipment • Dedicated infectious control officer on every ship • Onboard testing capabilities • Telehealth support • Multi-level response plan • Commitment to safe and timely return home
- What if I am not feeling well in the days leading up to my cruise?
If you feel ill in the days before your cruise, you should not travel, and should contact us to reschedule your reservation. If you booked your cruise on or before August 31, 2021, you will be protected by the Cruise with Confidence policy. Therefore, you can cancel for any reason, up to 48 hours before your sail date, and receive a 100% Future Cruise Credit. Keep in mind, on boarding day, all guests will be required to show a negative result, their completed Guest Health Questionnaire, and obtain a temperature screening at the terminal reading below 100.4 degrees Fahrenheit, as well as a possible secondary health screening. A positive test result, or documented symptoms of communicable disease during these screenings will result in denial of boarding.
- Do I need to quarantine / isolate before the cruise?
For your safety and the safety of your fellow guests and crew, we strongly recommend that in the week leading up to your departure date, you monitor yourself for symptoms and engage in healthy COVID-19 prevention practices, as outlined by U.S. CDC.
The ability to visit smaller ports and off-the-beaten-path destinations is just one advantage of cruising with Azamara, but our commitment to community consciousness and personal wellness is our promise to provide peace-of-mind and safety while you travel with us. This is why each of the measures put into place for a healthy return to sea onboard have been extended to our offshore activities. From pristine cleaning and sanitization standards to social distancing and tour operator wellness screenings, our small-group and private experiences take every precaution to ensure your safety, along with the safety of the communities we visit.
• Port selection criteria • Community case data monitoring • Tour provider wellness screenings • Government relations for safe communities
- How do you decide if it is safe for the ship to visit a destination?
We will continuously monitor ports of call on our itineraries, with the intent to minimize the risk to our guests, our crew, and the communities we visit. We will make a determination based on several prerequisites, including the prevalence of COVID-19, local community vaccination rates, and access to vaccinations at those destinations.
- Will I be required to purchase an Azamara shore excursion while visiting ports of call?
Views on independent exploration by international visitors vary by country and by port of call. This remains a very fluid situation and can change on short notice. You can review the latest country-specific updates for onshore exploration on our Travel Requirements page. All guests must follow local health and safety requirements. We offer a variety of curated small-group and private excursions that comply with Azamara’s health and safety measures. Our shore excursions are available to book on-line or through one of our Destination Insiders who can create a customized Private Journey for you.
Guidance for all other ports of call is still in development with national and local authorities. We continue to monitor public health guidelines globally and will modify policies as new information becomes available and standards evolve.
Global Cruising Suspension
Azamara has taken the decision to extend the suspension of global operations due to the ongoing complexities of cruise operations.
Request Form for Lift & Shift, Future Cruise Certificates, and Refunds
Need to change an upcoming voyage, request your FCC or refund? It’s your world to explore—now it’s your choice.
Cruise with Confidence Program
To provide peace of mind while you plan, learn about our Cruise with Confidence program, and enjoy the flexibility to change your cruise experience.
Healthy Sail Panel
Comprised of specialists in public health, infectious diseases, hospitality and maritime operations, the panel advises us on a science-backed plan for a healthy return to service.